Fitbit stops sales and recalls Force amid rash of skin irritation complaints

Responding to complaints of skin irritation from Fitbit Strength users, Fitbit has stopped sales of the fitness band and is conducting a recall of the product. They're offing a refund direct to consumers for the full retail price of the Force ($130) and take fix a dedicated webpage and call heart to handle the think.

Fitbit CEO James Park said that "simply 1.vii% of Force users take reported whatever type of skin irritation," that exam results accept shown "are likely experiencing allergic contact dermatitis." The growing chorus of reports about skin irritation was probable a gene in pushing the company towards the recall.

I co-founded Fitbit in 2007 to help people atomic number 82 healthier, more than agile lives. We take been thrilled by your response to our products, and are committed to customer satisfaction. Late last year, nosotros began selling Fitbit Strength, our nearly avant-garde action tracker. Recently, some Force users take reported pare irritation. While merely 1.7% of Strength users accept reported any type of peel irritation, nosotros care about every one of our customers. On behalf of the unabridged Fitbit team, I want to repent to anyone afflicted.

From the commencement, we have taken this affair very seriously. We hired independent labs and medical experts to conduct a thorough investigation. Here'southward what we know:

• Contained exam results have not institute any issues with the battery or electrical systems.
• Test results show that users are probable experiencing allergic contact dermatitis.
• All Forcefulness materials are commonly used in consumer products. Nevertheless, some users may be reacting to the nickel present in the surgical grade stainless steel used in the device. Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product.

We have at present learned enough to take further action. We take stopped selling Strength and have decided to conduct a voluntary recall. We are offering a refund directly to consumers for full retail price. For additional information related to the call back, we have set up a dedicated page on our website and a call middle at 888-656-6381.

To our Strength customs, rest assured we're working on our next-generation tracker and will announce news about information technology soon.

Give thanks y'all for your connected loyalty and support.

Sincerely, James Park CEO & Co-Founder

Source: FitBit

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Source: https://www.windowscentral.com/fitbit-stops-sales-and-recalls-force-amid-rash-skin-irritation-complaints

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